Hotel Zum Berggarten
Zentgrafenstraße 178, Kassel, Hessen, 34130, Germany
US: +1 888-428-0763
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1 Room With 2 Adults Change Search
Room
Room
Address
Zentgrafenstraße 178, Kassel, Hessen, 34130, Germany
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Meeting/Banquet Facilities
- Room Service
- Bar
- Heating
- Private check-in/check-out
- On-site parking
- Free Wi-Fi
- Restaurant(s)
- Non-Smoking Rooms Available
- Fruits
- Cashless payment available
- All plates, cutlery, glasses and other tableware have been sanitized
- balcony/terrace
- Non-smoking property
Airports Show all on map »
- Kassel Calden Airport - 6.57 mi
Museums
- Museum Brothers Grimm - 2.29 mi
- Kunsthalle Fridericianum - 2.41 mi
Click here to leave your opinion >>
Wilf (Traveling as Couple)
stayed in April, 2024
Guest Score 7 out of 10
Good
Wahide (Family with Young Children)
stayed in January, 2024
Guest Score 2 out of 10
Poor
The house is very bad condition the bad is dirty the bathroom is very dirty the shower room is to small and not clean please don't boring this property please
Nothing is clean everything is dirty I don't find anything is clean in this property
Sakib (Business Traveler)
stayed in November, 2023
Guest Score 10 out of 10
Exceptional
Super
Super
Anas (Solo Traveler)
stayed in October, 2023
Guest Score 2 out of 10
Poor
Hunt (Family with Young Children)
stayed in September, 2023
Guest Score 10 out of 10
Exceptional
Restaurant and bar.
Limited parking
Michaela (Business Traveler)
stayed in August, 2023
Guest Score 2 out of 10
Poor
Marlena (Business Traveler)
stayed in July, 2023
Guest Score 2 out of 10
Poor
I found relief in departing from the establishment swiftly the next morning. This experience now serves as a stark reminder of poor hospitality, blatant sexism, and an illustration of how not to run a business.
Caution to Future Guests: Misrepresentation and Unprofessional Conduct at the Hotel
At Hotel Zum Berggarten I encountered false advertising and unprofessional conduct. The rooms depicted in the hotel's advertisements were not reflective of the actual rooms available for booking, which I found to be highly misleading.
I had booked a room with a large double bed after a long drive (specifically as I was still recovering from a medical procedure just days prior), only to be allocated a room with two single beds. The reception was closed by the time I discovered this discrepancy, and the staff member I reached over the phone was unhelpful. The manager, who did not speak English, made communication even more challenging for non-native German speakers.
In an attempt to rectify the situation, I was moved to another room where two single beds were pushed together. This arrangement was far from comfortable. The manager's attitude was abrupt and rude, and he seemed more concerned about ensuring I was not secretly hosting a second person in the room than about my comfort or satisfaction as he removed the bedding from the 2nd bed.
Throughout the night, there was constant noise from an air conditioning unit or a similar device within the building. The bed was incredibly uncomfortable and I woke up with back and neck pain. Upon checking out, the manager's demeanour changed dramatically. He made unsolicited comments about my appearance, implying that his level of customer service was contingent on how I visually presented (looking well-groomed and dressed smart casual, as opposed to tired and more casual attire the night before). This left me feeling objectified and uncomfortable.
I urge future guests to be aware of these issues before booking at this hotel. It's important to know that the rooms you see in the advertisements may not be what you actually receive, and the level of customer service may be inconsistent and based on superficial judgments.
Precious (Solo Traveler)
stayed in July, 2023
Guest Score 8 out of 10
Very Good
Mahira (Traveling as Couple)
stayed in July, 2023
Guest Score 10 out of 10
Exceptional
Paul (Business Traveler)
stayed in May, 2023
Guest Score 7 out of 10
Good
Suzanne (Traveling as Couple)
stayed in September, 2022
Guest Score 9 out of 10
Wonderful
Pidgeon (Business Traveler)
stayed in September, 2022
Guest Score 8 out of 10
Very Good
André (Traveling as Couple)
stayed in August, 2022
Guest Score 3 out of 10
Poor
The Room and the receptionist were okay. But the price was too high for the quality of the room provided. Not enough shower gel. We paid for one big bed, but got two single beds joined together. The street and the Church made it hard for us to sleep because they were very loud. And the Check-out was way too early.
Mark ()
stayed in August, 2022
Guest Score 5 out of 10
Fair
Bathroom - shower doors did not really close Apartment is partly underground, which is not clear from the description at Booking.com. It means that there were two windows only, which gives the stay an bunker-like feeling. Combined with the exceptional weather - it was very warm at the time of the stay - there was not enough fresh air in the rooms. Advice to the hotel - please give more accurate information about the apartments location, and install some air conditioner.
Kevin (Solo Traveler)
stayed in August, 2022
Guest Score 7 out of 10
Good
Jacob (Business Traveler)
stayed in August, 2022
Guest Score 7 out of 10
Good
The location seems far from Central Kassel but fast tram stops in front - it's a 7 min ride to Friedrichsplatz
Leila (Solo Traveler)
stayed in August, 2022
Guest Score 9 out of 10
Wonderful
Daniel (Solo Traveler)
stayed in July, 2022
Guest Score 8 out of 10
Very Good
Friendly staff, clean place
it it a bit off and the public transport connection is not that good or only running a few times per day
Kate (Traveling as Couple)
stayed in July, 2022
Guest Score 9 out of 10
Wonderful
Great staff
The tram noises were fairly loud but nothing to complain about. Part of city living.
No air conditioning.
Katarzyna (Family with Young Children)
stayed in July, 2022
Guest Score 9 out of 10
Wonderful
Thank you for your information!
Area information
- Kassel Calden Airport - 6.57 mi
- Kassel Central Station - 0.73 mi
- Train Station Kassel-Wilhelmshoehe - 0.82 mi
- Old Train Station Kassel - 1.94 mi
- Main Train Station - 2.19 mi
- Bahnhof Kassel-Bettenhausen - 3.47 mi
- Bahnhof Oberelsungen - 9.16 mi
- Bahnhof Waldeck - 17.74 mi
- Museum Brothers Grimm - 2.29 mi
- Kunsthalle Fridericianum - 2.41 mi
- SchloSS Wilhelmshohe - 1.32 mi
- Wilhelmshohe Palace - 1.37 mi
- Ball House at the Wilhelmshoehe Palace - 1.37 mi
- Schloss Schonfeld - 1.85 mi
- Ball House at the Castle Wilhelmshohe - 1.37 mi
- Tower Hall - 2.20 mi
- Karlskirche - 2.27 mi
- Konigsplatz - 2.32 mi
- Druselturm - 2.40 mi
- Martinskirche - 2.47 mi
- Schloss Orangerie - 2.84 mi
- Palace Garden Wilhelmsthal - 4.97 mi
- Bergpark Wilhelmshohe - 1.39 mi
- Staatspark Karlsaue - 2.84 mi
- Auestadion - 2.39 mi
- University of Kassel - 2.73 mi
- University - 2.73 mi
- Zierenberg - Gut Escheberg Golf-Club - 9.85 mi
- Kurhessen Therme - 0.98 mi
- Bergpark Wilhelmshoehe - 1.39 mi
- Park Schonfeld - 1.85 mi
- Bergpark - 1.93 mi
- Town Hall Kassel - 2.20 mi
- Karlskirche Kassel - 2.27 mi
- Konigsplatz Kassel - 2.32 mi
- Eissporthalle Kassel - 2.38 mi
- Fridericianum - 2.41 mi
- Martinskirche Kassel - 2.47 mi
- Orangerie Kassel - 2.84 mi
- Karlsaue - 2.85 mi
- Hafen Kassel - 3.35 mi
- Marina Sandershausen - 4.73 mi
- Kassel-Calden - 6.30 mi
- Naturpark Habichtswald - 11.99 mi
- Wolfhagen-Granerberg - 12.04 mi
- Naturpark MeiSSner-Kaufunger Wald - 14.15 mi
- Naturpark Munden - 15.50 mi
- Sababurg - 15.66 mi
- Haltepunkt Morshausen - 16.81 mi
- Fritzlar - 16.94 mi
- Bad Arolsen Golf- und Landclub - 17.15 mi
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Hotel Zum Berggarten
Zentgrafenstraße 178, Kassel, Hessen, 34130, Germany