In the bathroom, the water is not well infiltrated, also there is no equipment to move the water from the floor below the sink.

We were falsely accused of breaking the kettle

Nothing much - AC towards the bed is minimal so it takes time to settle in.

The aircon in one of he bedrooms did not work and the patio doors were difficult to open close

The kitchen is far away from the table and living room. No cloth in the kitchen and no tissue anywhere. Only toilet paper.

Internal decoration needs urgent attention

Leaky boiler in the bathroom but nothing major

BEWARE staff go snooping in your room when you are out. One day as soon as we left, one of the receptionists went in. She spent a long time going through the fridge (we had cooked food in there). She was also trying to open an aluminium container anyone who lifted it up could tell immediately it was empty, but she was trying to open it. In one bedroom she opened the chest of drawers to see what was inside and left them open. One day one of the receptionists phoned the room to ask if I wanted housekeeping. She came up with the cleaner and a man. She and the cleaner walked in and she started moving the dining table and took a chair without telling me what she was doing. I had to ask. All this is happening with the door open and the man standing at the door. When she called she didn't tell me all this and to make myself descent. Air conditioning in one bedroom wasn't working. Although it took them 3 days to fix it we asked and got a small heater for the room. But even before it was fixed we were asked for it back because they were cold at reception. Unbelievable. We didn't because obviously we needed it. Lots of light fittings but many bulbs missing and the ones that works are very dim it made the apartment uninviting and claustrophobic. A bulb in the kitchen wasn't working, asked for them to change it. After a few days nothing, had to ask again. After 11pm one night someone telephoned to say they can change it now or before 8am next morning. That's shows no respect. The middle aged man came after 11pm with the wrong bulb. It never got changed. We had to cook using our phone for extra lighting as the one that works was too far away from the hob and very, very dim. I am very sceptical about any good reviews about him as he is rude and very unpleasant. He pointed to the light in the reception corridor and said, "Look one light." He made up his mind that he wasn't going to change the bulb. He said "Guests don't complain."

The shower head was not upto much, like standing under a tap, but the water was always hot.

The hot water tank is inside the bathroom and doesn't hold that much hot water. The warm water runs out after 5 minutes or less in the shower

Location of the place

the only issue is they dont have car parking

The apartment itself is quite basic and could use some serious improvements. The bathroom shower is poorly placed, causing water to leak across the entire bathroom. The kitchen induction hob was faulty, but we managed to make it work. Each room has only one power socket, most of which were loose and falling off. The intercom didn’t work, so we had to go downstairs for everything, which became frustrating. Other issues included lifts being closed at night without prior notice, dirty windows, curtains, cushions, and rugs, and misleading information about the sofa and balcony (it’s not a sofa bed and just a small square balcony). It wouldve been useful to have cleaning tools or cleaning services given the length of our stay. That said, the cleaning ladies kindly replaced our towels and toiletries when asked. Overall, the apartment desperately needs a deep clean and maintenance. The payment information is also misleading as on confirmation it says payment would be charged before arrival. However we had to pay on the day of check out directly to the hotel, which was a bit frustrating as they wouldn't let us pay upfront to help manage our finances.