More diversity considering the breakfast buffet and a faster reposicione of certain foods that Run out

The shower douche had to be held with the hand which is not very comfortable.

Brighter lightbulbs

While paying the reception worker Mustafa charged over by cheating the currency between euro and dirham, saying it is the instruction of the administration. He gave me an extreme noisy room on the main street. TV doesn't work in any room. Light is dark, you can't read. Cleaning staff are noisy, you can't rest afternoon.

Some small things in room can be fixes, but it’s not big problem

The WiFi was intermittent and both televisions in the room did not work.

Hotel under new management it is in need of upgrades

It is older so the doors and locks will need getting used to. Also water bottles were only provided once and there were no Kleenexs.

-tv not working in all rooms

Restaurant food is not good.

-It's advertised as a 5 star accommodation but it doesn't meet such a standard, e.g. it is not possible to order any food to the room and the tv doesn't work in any room (as explained by staff) even though the description says "cable tv" -There is no proper system to track hot drinks orders and charge them to the room. Bar/restaurant staff just write by hand notes to pass to reception if paying by card so we opted to pay in cash after the first time. This however results in no receipts being given and on the last night we were accused of not having paid for 2 coffees which we had paid in cash already. When we asked when it was we didn't pay we were not given answers and we were interrogated about our movements so that we provide dates or times and their answer kept changing. -There was no actual daily cleaning, just moving our towels around, making the bed and emptying the bin. -Located in a very polluted spot in Medina. We both got nose and throat pain and irritation from the fumes. -Quite unstable Internet connection being reset often.

Problems trying to get the toilet to flush, broken shower fittings

There wasn't much we didn't like. If we were being picky, I would say the breakfast, although fresh and plentiful, could have been more varied, perhaps some more fresh fruit. The shower was hot, but the pressure, although ok, could have been better. However, these were only minor things and did not bother us. Overall, the riad was very good.

This is typically a hotel that has seen much better days but still attracts a fair number of travelers due to its location and name. However, considering the sheer number of options around town we would advice staying here for now. On the first night we stayed in room 3 on the first floor. We found the room dusty and not properly maintained. There was only one towel plus had to request for more and better pillows. The toilet did not flush properly, the lid broken. There was barely any water pressure in the bathroom. The aircon did not work and instead blowing cool air switched to blowing really hot air after a while. Even after we had called reception a few times and had somebody over to the room, no solution could be offered and we had a very poor night sleep. We received no apology or compensation the next day. We had been offered a different room though. However, nobody at the reception seemed aware of this and when we inquired about it again in the afternoon we were told only one was available. It not being clean yet we were told to wait. It being three o'clock in the afternoon we though the hotel would hurry this up but instead nothing happened until we lost our temper and really demanded that something be done about the situation. More than an hour had passed. It may not seem much but by the that time we were well passed check-in on our second day after a very lousy time on the first, yet having already paid for three nights. Room number one where we stayed the next two days was better equipped but again fell short of expectations. The shower is just a shower head you need to hold in your hands. There's nothing to keep it stable while standing under it. Moreover, only really hot water comes out. There is barely any cold water to mix it with. The toilet does not flush properly. The water in the sink does not drain. The aircon functioned but we doubt it will do you much good when it's actually summer. The room's are excessively dark otherwise.

Rooms and common areas very dark

There was no WiFi/service, no food/shops open late nearby (not their fault but would have been nice) but overall didn’t take away from the visit and made the experience better