Nothing.

Everything was amazing

Nothing to mention.

The bed was too soft. Guests were allowed to smoke on the premises, even during our breakfast.

Although it says credit cards accepted the hotel asked us to pay cash. They did not accept card.

The family room has small sleeping sections, one of which without windows at all. Very dark and a bit cave-like. The sink to wash one's hands is very small (and i am very small). The water in the shower is not too warm.

The Communication with the hosts was sometimes a bit complicated during the day. Staff not always present in the rihad during the day, and sometimes the people who are there don't speak neither French or English. Funnily we tried to communicate through sign languages.. Could ameliorate also accommodations such as soap and shampoo missing in the room or could be nice to have a welcome bottle of water.

The pillows were a bit hard

On arrival, after a long day of travel, they demanded we pay for the rooms in cash up front and fill up forms about our stay. This was an awful experience as all we wanted was to get into our rooms, use the toilet, and freshen up after the tiring travel we just went through. There was no mention that we needed to pay in cash up front otherwise that would have been arranged before arrival instead of being forced to withdraw cash from the ATM which incurred charges for each withdrawal as there was a limit on the amount you could withdraw in one go. The host named uttman talked too much when we were clearly knackered and couldn't be bothered to have a conversation about the history of marrakech at 9 O'clock in the evening. He didnt respect our personal space either as he wouldnt leave us alone to get comfortable in our rooms. The AC in my room wasnt working so i was given a different room for what was supposed to be 1 night while they fixed the AC. It wasnt fixed until 3 nights later. Bearing in mind my total stay was for 5 nights. This was uncomfortable because i wasnt able to unpack properly in anticipation of moving back into my first room. So on the 4th night I was forced to move back into my room at 10pm in the evening after coming back from a really long day out in the mountains. Even while knowing this Uttman refused to let me stay in the room one more night because apparently the room was booked for someone else the following day. I refuse to believe that it couldnt wait until the morning for me to leave the room after i have rested up like a normal check-out would've been. The room wasnt even cleaned up until the morning while i was having breakfast. So this just proves that it could have waited, but this man was happy to inconvenience me anyway. All the rooms in this place do not have locks on their doors. All the doors and windows open up to the main lobby, even the windows in the bathrooms. Cant open anything without compromising privacy!

A bit noisy if there are other people in the Riad