Lots of construction and few amenities. Price was considerably higher than it should have been given the circumstances.

Roomservice, every daybed had to ask for them to clean te room. Frontdesk, they are not interested in the guest, never welcome you when you arrive at the hotel. They where rebuilding the hotel, 10 hours of drilling dust and all area where closed outdoor lobby. No apologies nothing. Restaurant was closed.

I was very disappointed in my stay along with many others that I ran into that felt the same. I booked this thinking it was a luxurious 4 star hotel as I never traveled by myself and was thinking I treating myself by staying here. Hotel was under major construction. The air conditioner unit rattles non stop in the loudest annoying sounds. Lobby was covered in plastic as they were painting the ceiling. Construction dust everywhere. Elevator covered in cardboard. Pool area was closed, restaurant and bar closed. Unsecured Ladders and boxes of new furniture piled everywhere. My room looked nothing like booking.com photos. Not even close. My room which I believe will be the new look, looked like I was demoted to a child’s room at a knockoff Disney but with horses and south western cheap decor. Cute but not what I was looking for especially at the $400+ a night rate , most expensive hotel by almost double in the area. The construction noise started early as well. I totally understand you have to do construction when you can but your site did not mention it nor reflect that in your nightly rate. Big disappointment. This is being shared all over the SMU campus parents social media as well by others with same complaints,so many upset families after this weekend. I have never written a bad review on a hotel before but felt this was unexceptionable. And as a family we stay at hotels at least 1-4 times monthly.

It's under construction

Under construction

Underconstruction and staff not very helpful

The lighting in our room was inadequate. The nightstand electric plug in was broken.

Aging mattress

Wasn’t super clear on parking but I ended up being able to park around the corner for free overnight and it was fine.

The fridge had a lock and key, and it didn't shut all the way unless you slam it. No microwave. There's a balcony facing a really bad looking complex. We weren't sure if it was some sort of halway house or what, but it was bad looking. Weird being across from the college at that. The toilet base was really loose, and it made you feel like we would fall off if you didn't sit slowly and just right. Valet only in the smallest of lots. Not worth the price.

Location; friendly staff

Front desk was indifferent and not at all welcoming. The hotel is a weak attempt at updating an older facility. The AC blows directly on head of bed and smells musty. We had to sleep with heads at the foot. Considering its an expensive room, it should have been much nicer or at least accommodating.

Staff work harder on making the stay special. At checkin they were on the phone and not busy with us.